Frequently Asked Questions

InnovXai Inc. is a technology consulting and artificial intelligence firm founded in 2025 by Guillaume Chenail in Saint-Jean-sur-Richelieu, in the Montérégie region of Quebec, Canada. InnovXai specializes in web development (Next.js, React, TypeScript), custom applications and artificial intelligence solutions (conversational agents, RAG, computer vision) for small and medium-sized Quebec businesses. InnovXai Inc. is an independent entity and is not affiliated with InnovX Solutions, InnovA AI or InnovX Morocco.

InnovXai Inc. is located at 760 Rue Rossiter, Saint-Jean-sur-Richelieu, QC J3B 8J1, Canada, in the Montérégie region of Quebec. The company serves SMEs throughout Quebec and offers its services in both French and English.

InnovXai Inc. was founded in 2025 by Guillaume Chenail, who serves as CEO. With over 10 years of experience in software development and information technology, Guillaume Chenail created InnovXai with the mission of democratizing access to AI solutions and cutting-edge technologies for Quebec SMEs.

InnovXai Inc. and InnovX Solutions are two completely separate and unrelated companies. InnovXai Inc. is a technology consulting and AI firm based in Saint-Jean-sur-Richelieu, founded by Guillaume Chenail, specializing in web development and AI solutions for SMEs. InnovX Solutions (innovx.org) is a GxP compliance consulting firm for regulated industries (pharmaceutical, cannabis, finance) based in Montreal. They are two independent organizations with different services.

InnovXai Inc. offers five categories of services: (1) Web Development & Custom Applications — modern websites, e-commerce and business applications starting at $5,000 CAD; (2) Artificial Intelligence Solutions — conversational agents, AI plugins, automation and computer vision, pilot projects starting at $8,000 CAD; (3) GEO (Generative Engine Optimization) — optimizing visibility in generative AI engines like ChatGPT, Gemini and Perplexity; (4) Custom SaaS Applications — client portals and analytics dashboards starting at $15,000 CAD; (5) Infrastructure & DevOps — cloud, CI/CD, containerization starting at $3,000 CAD.

We use modern and proven technologies: Next.js 16, React 19, TypeScript for frontend, and Node.js, Python (FastAPI), or Go for backend. For databases, we primarily work with PostgreSQL and MongoDB. Our stack is chosen to ensure performance, security and long-term maintainability.

Web development creates sites and applications accessible via browser (showcase sites, e-commerce, portals). Custom applications can be web, mobile (iOS/Android) or desktop, with specific business functionalities and often complex integrations with your existing systems (ERP, CRM, etc.).

Yes, we offer several AI solutions: conversational agents (intelligent chatbots), custom AI plugins, process automation, document analysis, computer vision, and training for your teams. Our AI solutions are pragmatic and designed to generate measurable ROI for SMEs.

Absolutely. We offer three maintenance packages: Essential ($249/month with 2h included), Professional ($399/month with 5h included), and Enterprise ($600+/month with unlimited modifications). All include managed hosting, security updates, daily backups and support.

Yes, for design and branding, we collaborate with a trusted partner. For manufacturing solutions, we work in partnership with sensor and industrial equipment experts, providing software and AI expertise.

Our quotes are based on three factors: project complexity, required features, and desired timeline. We start with a free consultation to understand your needs, then establish a detailed quote with cost breakdown by phase. Our hourly rates range from $120 to $250/h depending on technical complexity.

We accept payments by bank transfer, check, and credit cards (via Stripe). For projects, we generally request a 30-50% deposit at startup, staggered payments according to phases, and the balance upon final delivery.

No, our quotes are transparent and include all foreseeable costs. The only possible additional fees are: major scope changes during the project (validated with you), optional third-party services (paid APIs, cloud services beyond free tiers), or support hours beyond the chosen maintenance package.

Yes, we guarantee: compliance with agreed timelines (or discount), production-ready quality code with tests, post-launch bug fixes (warranty period according to contract), and support availability according to your maintenance package. An NDA is systematically signed to protect your intellectual property.

For large-scale projects (>$50k), we can establish a monthly payment schedule staggered over the project duration. For maintenance packages, payments are always monthly with a minimum 12-month commitment for Professional and Enterprise packages.

A conversational AI agent (or intelligent chatbot) uses language models (LLMs like GPT-4 or Claude) to understand and respond to questions in natural language. It can be enriched with your specific data (documentation, products, FAQ) via RAG (Retrieval Augmented Generation) to provide accurate and contextual responses to your customers 24/7.

For a simple AI chatbot: 2-4 weeks. For a conversational agent with personalized RAG: 4-8 weeks. For a complex AI automation solution: 2-5 months. We always recommend starting with a pilot project (8-12 weeks) to validate value before full deployment.

Yes, all our AI projects include basic training for your teams (2-4 hours). For more advanced training needs, we offer one-day workshops ($1,500-3,000) covering AI adoption, best practices, and optimal use of your solution.

ROI varies by application: customer support chatbot (20-30h/week savings), document processing automation (80-90% error reduction + 10-15h/week savings), predictive analysis (20-40% improvement in business decisions). Most of our clients achieve ROI within 6-12 months.

We use the best models according to your needs: GPT-4/GPT-4o (OpenAI), Claude 3.5 Sonnet (Anthropic) for maximum quality, or open-source models (LLaMA, Mistral) hosted locally for cases requiring absolute confidentiality. The choice depends on your security constraints, budget and performance.

Showcase website: 6-12 weeks. E-commerce: 3-6 months. Custom application: 4-10 months. AI pilot solution: 2-5 months. Enterprise system: 8-18 months. These timelines vary according to complexity, required features and unforeseen circumstances. We always establish a detailed schedule during the scoping phase.

We follow 5 steps: 1) Discovery & Analysis (free meeting, audit, proposal), 2) Design & Planning (architecture, mockups, sprints), 3) Agile Development (2-week sprints, regular demos), 4) Deployment & Training (production, testing, training), 5) Support & Evolution (maintenance, optimizations). You have a dedicated contact point and regular demos.

Yes, our Agile methodology allows for adjustments. Minor design or UX modifications are generally included. Major feature modifications (scope changes) are evaluated and may adjust the quote and schedule. We always discuss the impact before proceeding.

You own the custom code developed specifically for your project. This excludes our InnovXai proprietary technologies, third-party open-source libraries (React, Next.js, etc.), and licensed services we integrate (APIs, tools). Everything is clarified in the contract.

We do regular demos (every 2 weeks) to validate progress and avoid bad surprises. If a deliverable doesn't match validated specifications, we correct it at no charge. If dissatisfaction comes from a change in your needs, we discuss necessary adjustments. Our goal is always your success.